FAQ'S

Frequently Asked Questions

Please try to apply your wall tattoo as soon as you receive it. Temperature fluctuations and moisture during long term storage influences the backing paper and makes it buckle. The vinyl pulls away from the backing paper and exposes the adhesive of the transfer tape and the longer you wait with the application, the more difficult it will get to execute a flawless application of your wall tattoo. Try to apply it within 4 weeks of receiving it.

You should wait at least 21 days until the walls are completely dry and the paint has cured.  This time allows for all the solvents to be expelled from the paint that might interfere with the adhesive on the vinyl which might result in the decal not sticking too well to the wall.  If, after the 21 day waiting period, you find that your wall tattoo is still not sticking to the wall too well, please refer to the comprehensive application instructions for a reliable solution to this problem.

Our wall art is made from premium quality vinyl and will stick to almost any smooth surface except a wall that has been painted with enamel paint or, any surface that has a silicone or Teflon layer.  Some paints are designed to repel dirt and contain silicone or Teflon and, unfortunately, this can prevent decals from sticking properly.  High pigment paints also often have a very high silicone/Teflon content to stop streaks from forming when wiping the walls with a wet cloth.  There are ways and means around this problem and you will find test stickers as well as easy solutions in the comprehensive application guide that will be included in your order.  Your wall surface needs to be clean, smooth, and in good condition.  Overly textured surfaces such as brick, rendered concrete, or textured paint can prevent the decals from adhering properly.

If you are unsure whether our wall art will stick to your surface, please email us and request a sample to test before purchasing.  In the order you will be receiving, there will be a test tattoo so that you can test and see how the vinyl will react to the wall before you apply your wall tattoo.  We recommend you leave the test tattoo on for at least 48 hours to make sure that you won’t run into any problems when applying your actual design.  Unfortunately, we cannot offer refunds for wall art that has not been applied properly, for unsuitable s

Yes, you can cut your wall decal and apply it on the wall in separate parts if you feel this will make the application process easier for you.  Just make sure that you draw very accurate match-up marks on the transfer film so that you can match up the different parts of the design.

The wall should be clean and the wall paint should be dry (if freshly painted, wait at least 21 days before the application). Shiny surfaces (glass or mirror) should be free of dust, lint, and oiliness. A preparation with a decent quality window cleaner spray is enough. Please have a look at our application guide for further information

Yes, due to the settings on your PC screen they might differ a bit in colour. If you are in doubt, please mail us for a sample test sticker in your chosen colour to make sure you will be happy with the colours we have in stock.

Our wall decals are made of a pliable, thin high-quality fade and waterproof vinyl with a matte finish

Yes, you can! A general rule: The smoother the surface, the better it sticks! By applying the designs to surfaces other than just walls, you will be able to achieve striking results by thinking outside the box. Just a word of warning here: if you decide to use a printed wall art circle on a flat surface like a table or countertop, it is advisable to contact us directly so we can quote you for a protective lamination layer for your print. This will preserve your print to keep it looking as fabulous and vibrant as possible for as long as possible.

On smooth surfaces, interior wall decals will last longer and stick better than on rougher/coarse surfaces. They also stick very well on glass or mirrors.

If you are not sure if the surface is smooth enough, then apply one of the test stickers that will be in your order on that particular surface first and wait 48 hours to make sure it will work. You will get some test stickers with every decal ordered, or you just ask us for a free sample before you order.

You can even stick wall tattoos on your car or motorcycle. For a vehicle, the stickers might only last for about 5 years due to the more harsh environment outdoors compared to the sheltered indoor environment of your home.

They will last several years, depending on the environment, and whether they are applied outdoors or indoors. Even outdoors our wall graphics will last many years.

 

Yes, they can be removed, but unfortunately not reused. With every decal ordered, you get free test stickers so you can see how well it sticks on your wall and how it can be removed. If your decal has been on your wall or another surface for a very long time the vinyl might become brittle and be a bit more difficult to remove but, this can be made much easier by using a hairdryer to warm and soften the vinyl which makes it almost effortless to remove.

 

To remove your wall decal, we advise you to warm the sticker with a hairdryer. Make sure the hairdryer is on a medium heat setting. After the vinyl has been warmed sufficiently, lift a corner of the wall sticker away from the wall pulling it off slowly and at an angle.

Yes you can! Please order via e-mail info@mywalltattoos.com and supply us with the delivery address and from there we can work out the size and weight of your order as well as get an accurate quote from our international courier. We will mail you the quote upon which you can pay. Delivery via Aramex or DHL takes around 5 days.

 

Yes, we do. Send us an email with your requirements, ie. any images for reference, the size you want for the decal, and whether you want us to come and do an installation. We will try our best to accommodate your wishes. You can mail us here: info@mywalltattoos.com

 

We produce your wall decals ‘fresh’ according to your order. This can take up to 4 days (weekends not included). Courier delivery is between 2-3 days, or overnight to main city centers in South Africa. The overnight option is unfortunately not available for outlying areas.

 

Unfortunately collection is not possible at this time. We do, however, offer easy and affordable courier options which you can choose from when checking out.

 

You can pay either via EFT or with your credit card via PayFast. When paying via EFT please make sure you send the POP to our e-mail address here info@mywalltattoos.com.

Our banking details are:

Account name: Mywalltattoos CC
Bank: Standard Bank
Branch code: 051001
Account number: 070447411
Account type: Current

Please use your name and surname as a reference

If you want to use your credit card for payments, then the safest option is PayFast.

PayFast is a preferred way to pay online, and it is very safe. PayFast stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks. PayFast takes the payment from your card or bank directly and your payment details are never shared on the internet.

Why pay with PayFast?

It is safer: Shop at thousands of websites without sharing your financial details.
It is faster: With no need to type in your card details, you can check out in a few clicks.
It is easier: All you need is an email address and password to pay online.
It takes a few minutes to open a PayFast account and it is free.
Start using PayFast today – https://www.payfast.co.za

Yes you can, but we prefer that you e-mail us info@mywalltattoos.com your order so that we can get an accurate quote from a reliable international courier based of the size and weight of your parcel. This will ensure that we lock down the exact amount for your order